Terms of service.
BOOKING
By placing a booking request the Customer agrees to the following Conditions of Hire.
Bookings are not guaranteed until a date has been confirmed in writing from Kiki Events, and a 50% deposit is paid by the Customer.
For any reason that your date is not available, or your booking is unable to be fulfilled, Kiki Events will inform you within 24 hours and refund your deposit.
The Hire Agreement is between Kiki Events and the Customer as listed on the final Invoice. If the Customer is paying on behalf of a third party, they accept full liability on behalf of the third party and all associated charges.
All rental items remain the property of Kiki Events.
DEPOSITS & PAYMENTS
It is the Customer’s responsibility to check over their final invoice to ensure that it is correct including rental items, quantity, delivery address and dates/times. The Customer is responsible for any additional charges resulting from paying an incorrect invoice.
The balance of any booking is due 7 business days prior to the event. If payment is not received by this date, the booking may be cancelled and no refunds issued.
Payments can be made via direct bank deposit or credit card.
A $100 security deposit will be required at final payment, The Customer agrees to pay Kiki Events replacement, delivery or any other charges that may incur due to loss or damage. If the loss or damage exceeds the security deposit, Kiki Events reserves the right to invoice the replacement charges to the Customer.
Once items have been returned and inspected, the security deposit will be released within 7 business days to the original payment method.
This is a small business and at times wear and tear will be noticeable on some items. Whilst all due care is to ensure the quality of items is to our high standard, please let us know as soon as possible if there are any faults so we can either rectify this in time for your event, and/or make note on your booking
FINAL NUMBERS
Final guest numbers must be confirmed no later than 7 days prior to the event. Any changes to guest numbers after this deadline will still incur the full agreed charges, as preparations, materials and supplier bookings will have already been finalised.
PICNICS
As our picnics are held outdoors, bookings are subject to weather conditions. In case of inclement weather we will monitor the forecast with you in the lead-up to your event. If wet weather, strong winds, extreme heat or other unsafe conditions are forecast, we will work together on alternate options.
Where possible, Kiki Events may offer the option to relocate the picnic to a suitable sheltered or indoor location, subject to availability and suitability of the alternative location. Any relocation or date must be approved by Kiki Events and may incur additional fees.
If the client chooses to cancel or proceed with the event despite unfavourable weather, the booking remains subject to the agreed payment terms, and no refund will be provided solely due to weather conditions.
Kiki Events reserves the right to modify, postpone or cancel a setup where weather conditions pose a risk to the safety of guests, staff or equipment.
Permits- Kiki Events operates with $20 million dollar public liability insurance and are registered picnic operators with North Sydney Council. Certain locations may require additional permit fees and these will be communicated in your quote before booking.
RENTAL PERIOD
Responsibility for the rental items remains with the Customer during the rental period, from pick up or delivery, until the items are accepted returned or collected by Kiki Events.
The rental period refers to the dates/times of hire as agreed and listed on the Customer’s final invoice and any changes must be agreed to by Kiki Events in writing.
For late returns, no shows or any other reason unless agreed upon by Kiki Events, additional hire fees will apply.
DIY RENTALS
Customers have the option to pickup and return (dry hire) items to our Drummoyne headquarters.
It is the Customer’s responsibility to ensure they have appropriate transport (no open trucks/utes/trailers) to safely transport the items.
DELIVERY
A delivery & collection service is available this option is available in the booking engine.
Additional fees may apply if there is limited access (stairs, unloading points) or for late night pickups.
If the Customer does not specify a time at the time of booking, delivery or collection will take place within standard business hours. The Customer must ensure that the designated location is attended during business hours on the agreed delivery or collection date.
CLEANING/RETURN OF ITEMS
Our hire items include fragile items and breakables. The Customer is responsible for taking extra care when handling and cleaning of the rental items, including informing venues if using an external location other than your own home to prevent breakages or damage to items.
Cutlery & Glassware- please remove all food immediately to avoid rust or damage, do not place in the dishwasher.
Vases- please remove water & rinse if applicable
Charger Plates – Charger plates are not dishwasher safe. Always use dinner plates on top. If food spills on a charger plate, hand-rinse or wipe it clean before returning.
Crockery: please remove all excess food, plates are dishwasher safe.
Tablecloths & Table Runners– please place back in the tubs and do not wash
Napkins – Please ensure to count all napkins before returning to the tubs and do not wash.
Candle holders – please remove excess wax before returning otherwise a cleaning fee will apply.
CANCELLATIONS
If cancellation is made more than 14 days before the event, Kiki Events reserves the right to retain 30% of the invoice total (excluding the security deposit). Cancellations within 14 days of the event will incur a 100% charge. Should you want to postpone your event due to weather or any other reason out of Kiki Events control, any new date is subject to availability and must be agreed in writing. A cancellation or postponement fee is applicable for any charges or labour costs already incurred.
LIABILITY
Kiki Events is not liable for any injury or property damage resulting from the hire of rental items. We reserve the right to amend these Conditions of Hire at any time.